Shipping & Returns

 

 

DELIVERY TIMES

Norway 1-3 days
Europe 2-7 days
Rest of the world 3-10 days

For all pre orders extended delivery times should be expected. 

We will inform you in such an occasion the expected delivery time within 2 days.
If we are out of stock we will contact within 2 days.


RETURNS

You are welcome to return UNUSED purchases within 14 days and the cost of the purchase will be fully refunded. The product must be returned unused and in the original packaging in perfect condition. We suggest that when trying on your purchase to do so on a soft non abrasive surface to avoid damage to the sole in case your need to return the item.

1

Please send us an email t-michael@t-michael.com with name, order number and a short description of why it will be returned (this will help us to improve our customer service upfront).

2

You will receive an email with detailed info on how to ship/return the product.

3

The return shipping cost is covered by you and will not be refunded unless a new product is chosen/or unless the return is due to an accepted complaint. In that case, the shipping receipt must be attached.

No refunds can be accepted without the copy of the invoice/ receipt.

4

The item is your responsibility until it reaches us. We can recommend using a delivery service that insures you for the value of the goods.

5

As soon as we have received your returned package we will transfer the amount of purchase to the same account used to purchase the product.

6

Return address:

BY POST
Skostredet 9A, 5017 Bergen

BY COURIER
Skostredet 9A, 5017 Bergen
(Contact phone: + 47 45 234 336)

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CLAIMS

In the event of claims, please contact T-MICHAEL by written correspondence in form of email or letter, within reasonable time.  T-MICHAEL strives to enhance your shopping experience and all queries / claims will be treated seriously and you will be replied promptly.

GUARANTEE

T–MICHAEL  follows all standard laws on purchases done through the Internet and we encourage you to contact us should the need arise.

Customer satisfaction is paramount to us.

PAYMENT

 

When shopping at T–MICHAEL all payments will be securely  handled through Stripe. 

INFORMATION

T–MICHAEL abides to The Norwegian Data Protection Authority's laws on personal data. The Data Protection Authority shall facilitate protection of individuals from violation of their right to privacy through processing of their personal data. Personal information given by customers will not be forwarded to any third parties.

All web pages where you as a customer leave personal information in conjunction with a transaction, are what is called secure pages (encrypted transfer of information). The pages are enabled with SSL (Secure Socket Layer), when in use, you can see the lock symbol in your status or address line.

ORDERING

Please contact us for all pre orders.

TAX FREE SHOPPING

Price show are without VAT.

Please also note that customers outside Norway may be subject to import duties and taxes, which are charged once the product reach your country of destination. All such charges are your responsibility. T-MICHAEL has no control over additional charges in relation to customs clearance. You may check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order.